WHO Since 1987, Delaine's clients have benefited from the experience and expertise of our consultants. Our staff have MBA, M.Sc., and PhD credentials, plus years of practical experience in sales, sales management, customer service, and training. This experience allows us to motivate and build confidence in our program participants, and our expertise in program design and delivery mean that participants interest levels are kept high throughout. Our programs are instructional, thorough, enjoyable, and highly successful.

WHAT We provide your sales and customer support personnel with the skills they need to develop and maintain stronger working relationships, both with customers and with each other. We'll create a consistent, common customer-handling language and philosophy throughout your organization. To produce the desired sales and customer-handling skills, we offer:

Relationship Selling skills training and development for:
          • Face-to-face outside sales
          • Business-to-business telephone sales
          • Business-to-consumer telephone sales
          • Business-to-channels/reseller sales

Customer-handling skills training and development for:
          • Support and service personnel
          • Customer service agents
          • Inside salespeople

Sales management training and development

Coaching certification of managers and supervisors

Follow-up consulting to ensure successful implementation